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FAQS

1.Can I cancel my order?

Yes, you can contact our customer service at service@nostalgicshoes.com ASAP to cancel (only) if the order hasn’t been sent out. Orders cannot be canceled after it is already shipped out.

2.Can I change/modify my shipping address/size?

Yes, you can. It includes changing sizes or the color of an item, removing an item, and changing your shipping address. Please contact our customer service email. Please note that we can help you modify your order BEFORE shipment. Once your package shipped, we will not be able to change anything.

3.How long does delivery normally take?

It normally takes 1-3 business days to process your order and takes about 7-15 business days for standard shipping, when the online tracking number comes out. 

4.What’s the return policy?

We feel sorry that you're not 100% satisfied with the items you received, and we gladly accept returns and exchanges within 30 days of receipt for most items in new condition. Before you decide to return or exchange something, please read our return & exchange conditions carefully and make sure the items you want to return meets the following conditions:

5.How do I choose size?

The most effective way to choose your size is to take your measurements and compare them to the detailed size chart. You could find a size guide on every product page. This will help you pick what size is best for your body type.

"One size" does not necessarily fit all sizes but means there’s only one size for this product. View More:FAQS